Taxicard

Midlothian Taxicard - taxi discount scheme

If you have a severe, permanent disability and either can't use ordinary buses, or can only use buses with assistance, a Taxicard could help you to get around by making taxi journeys cheaper. 

You will need to be a resident of Midlothian.  Children under 2 years old and people with temporary mobility difficulties are not eligible to apply.

You need to either book a taxi or ask at a rank if the taxi accepts Taxicard bookings - you cannot hail a taxi in the street, it may not participate in the scheme.

Travelling in a taxi with a Taxicard

Your Taxicard will be issued for 3 years.

There is a maximum £3 discount per single taxi journey - you pay the first £2, then the Council pays up to the next £3, and you pay anything over the £5.

Each year you will be allowed to make 104 single journeys using your Midlothian Taxicard (equivalent to 1 return journey a week).

Taxicard fare example
Examples  Fare on the meter Price you pay
 Example 1  £4.50  £2.00 (flat fare)
 Example 2  £6.00  £3.00 - £2.00 flat fare plus £1.00 (the amount over £5.00)

When and where can the Taxicard be used? 

You can use your Taxicard whenever you like and for whatever purpose, for example: a trip to the shops, visiting friends or going to classes.  

It's valid day and night, 7 days a week, 365 days a year.  We recommend that you keep a note of the number of trips you have made. 

Remember, you are only allowed 104 trips per year.

If you use up your full allocation before the year is up, you should stop using the Taxicard until the anniversary comes round and you can start using the next year's allocation.

Which companies accept my Midlothian Taxicard?

Not all taxi companies are part of the Midlothian Taxicard scheme. It is a voluntary arrangement whereby taxi operators apply to be part of the scheme. The Council does not compel taxi operators to join.  

When you qualify for your Taxicard, we'll send you full information about which companies are part of the scheme so that you can keep the list with you. The list is also available online.

How can I apply? 

Application forms can be uplifted from any of the Midlothian Travel Team information carousels. These are situated at

  • all Midlothian libraries
  • main Council offices
  • Midlothian Community Hospital
  • Health Centres at Bonnyrigg, Eastfield, Pathhead and Penicuik 

Alternatively, you can contact the Travel Team in Bonnyrigg by phone or e-mail and an application form will be sent to you by post. The Midlothian Taxicard application form is currently not available online.

Where do I send my completed form?

Post or deliver the completed form to the Travel Team in Bonnyrigg.

The main reasons why submitted forms are sent back is that applicants forget to provide 2 passport-style photographs, or forget to fill in the reverse side of the form.

Please cross-check that you have completed all the relevant sections before sending the form in for the first time. If you don't, the form will be sent back to you for completion, adding delay to the process.

What happens if I lose my Midlothian Taxicard?

You will need to send in a fresh passport-style photograph along with a short letter explaining what happened to the original Taxicard - lost, stolen, mislaid, damaged in the wash, eaten by the dog, or whatever. Any damaged Taxicards should be enclosed with the letter. Send the letter to the Travel Team at Bonnyrigg.

A fresh Taxicard will be issued with the same expiry date as your original Taxicard. The replacement card will have the word "REPLACEMENT" wirtten on it. Should the previously lost or mislaid Taxicard subsequently turn up, please do not use it. Continue to use the "Replacement " card, and return the newly rediscovered original Taxicard back to the Travel Team in Bonnyrigg.

How do I renew my Midlothian Taxicard when it expires?

You will receive a letter and form inviting you to renew your Taxicard from the Travel Team in Bonnyrigg.

This is sent out at the beginning of the month when your Taxicard expires at the end of the month. The form contains the details we have on our system for you. Please check those details and make any corrections necessary. We ask for a further 2 passport-style photographs to be sent with the completed renewal form to the Travel Team in Bonnyrigg.

Taxciard holders often comment that they have not received their renewal letters.

In the majority of cases, this is because they have moved house and forgotten to let us know that they have changed address. The renewal letter will be sent to the most recent address we have on our system.

If you have changed address, or are about to change address, then please don't leave it until your renewal is due, but let us know as soon as possible.

There is a special "Change of Circumstance" form available for the purpose in all Midlothian Travel Team information carousels located at:

  • all Midlothian libraries
  • main Council offices
  • Midlothian Community Hospital
  • Health Centres at Bonnyrigg, Eastfield, Pathhead and Penicuik

Is there a charge to obtain my Midlothian Taxicard?

There is no charge for the issue of a new Midlothian Taxicard, a replacement card (if you lose one before it expires) or a renewed Taxicard.

Taxicards

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62a Polton Street
Bonnyrigg
Midlothian
EH19 3YD

0131 561 5442 (tel)