Customer care

Customer care is central to our priorities. We always try to put our customers first, and deliver a responsive and efficient service.

National Building Standards Customer Survey

In 2022, the annual National Building Standards Customer Survey was replaced by the continuous online Customer Satisfaction Survey. This is run by the Building Standards Division of the Scottish Government.

Please give your feedback via the National Customer Satisfaction Survey for Building Standards.

Customer satisfaction

To continually assess and improve our services, we administer an ongoing local Customer Care Survey. The anonymous survey measures customers' view on how well we have performed across a range of issues.

The responses are regularly monitored and acted upon by the Building Standards Manager. This allows us to check aspects that are most valued by customers, and to identify issues for improvement.

We review the data at the end of each financial year, and aim to increase targets wherever practical.

Feedback comments and actions

As well as rating our services, customers are asked for feedback on their experiences and to suggest improvements.