Social work - compliments, complaints and suggestions
Giving us your feedback
Midlothian Council is committed to providing good quality social work services. It is important that people who use our services are satisfied with them.
If you have a complaint, we will do our best to put things right. If you have a suggestion, we want to hear it.
If you would like to make a suggestion, compliment or complaint about social work services you can do so by doing one of the following:
- Speak to the member of staff who is working with you
- Ask to speak to their manager
- Write to the Client Relations Officer. You may choose someone to help you with this
- Email the Client Relations Officer to give your comments on services
All contact details are at the bottom of the page.
Client Relations Officer
The Client Relations Officer will manage the response to the complaint you are making
Fairfield House,
8 Lothian Road,
Dalkeith,
EH22 3AA
clientrelations@midlothian.gov.uk
0131 271 3645 (tel)
Edinburgh Advocacy Representation Service (EARS)
A free, confidential, independent and professional advocacy service for older people
EARS Advocacy Service,
Forecort Business Centre,
Ashley Place,
Edinburgh,
EH6 5PX
0845 607 0129 (tel)
VOCAL Midlothian
VOCAL Midlothian provides information, advice, support, counselling and advocacy to carers, former carers, and anyone working with carers.
Grannies Park,
Edinburgh Road,
Dalkeith
0131 663 6869 (tel)
Who Cares? Scotland
Speaking out for young people in care
113 Rose Street
Edinburgh
EH2 4DT
mailto:enquiries@whocaresscotland.org
0131 226 9270 (tel)
0131 226 2503 (fax)
People 1st
Independent self-advocacy organisation in Scotland. We are run by and for people with learning difficulties.
People First (Scotland),
77-79 Easter Road,
Edinburgh,
EH7 5PW
0131 478 7707 (tel)
0131 478 7404 (fax)
CAPS Advocacy
Independent advocacy organisation for people who use, or have used, mental health services.
5 Cadzow Place,
Edinburgh,
EH7 5SN
0131 538 7177 (tel)
0131 538 7215 (fax)
