Social work - compliments, complaints and suggestions
How we will deal with your complaint
- We will let you know that we have received your suggestion or complaint
- You will be told how we will try and resolve your complaint
- You may be interviewed
- Any staff involved may also be interviewed
- You should expect to receive a response to your complaint within 28 days
- You will not be discriminated against as a result of making a complaint
Edinburgh Advocacy Representation Service (EARS)
A free, confidential, independent and professional advocacy service for older people
EARS Advocacy Service,
Forecort Business Centre,
Ashley Place,
Edinburgh,
EH6 5PX
0845 607 0129 (tel)
VOCAL Midlothian
VOCAL Midlothian provides information, advice, support, counselling and advocacy to carers, former carers, and anyone working with carers.
Grannies Park,
Edinburgh Road,
Dalkeith
0131 663 6869 (tel)
Who Cares? Scotland
Speaking out for young people in care
113 Rose Street
Edinburgh
EH2 4DT
mailto:enquiries@whocaresscotland.org
0131 226 9270 (tel)
0131 226 2503 (fax)
People 1st
Independent self-advocacy organisation in Scotland. We are run by and for people with learning difficulties.
People First (Scotland),
77-79 Easter Road,
Edinburgh,
EH7 5PW
0131 478 7707 (tel)
0131 478 7404 (fax)
CAPS Advocacy
Independent advocacy organisation for people who use, or have used, mental health services.
5 Cadzow Place,
Edinburgh,
EH7 5SN
0131 538 7177 (tel)
0131 538 7215 (fax)
