Consultations - Have your say on plans for our new Dalkeith welcome hub
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Consultation
Consultation on services to be provided in Midlothian House ground floor -
Outcome
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Closing date
28 February 2026 -
Summary
The survey is now closed. Many thanks to the 154 people who gave their views to help shape a new welcome hub planned for the ground floor of our headquarters, Midlothian House.
The hub – which will include Dalkeith Library and Arts Centre alongside a range of council customer services – is due to open in 2027 once refurbishment work to Midlothian House is complete. The new space aims to make it easier and more convenient for people to access the services they need, all in one place. -
Survey to complete
The short survey will take around 10 minutes to complete.
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We asked for views on proposals such as extended opening hours, regular housing and revenues drop-ins, quiet study areas, a booking system for check-ins, and self-service consoles offering access to information including Council Tax support.
The move is part of the council’s wider plans to reduce the size of our estate while improving the quality and energy efficiency of our buildings. Services currently located in Dalkeith will be brought into Midlothian House, where significant work is being carried out to repair the façade, extend the building’s lifespan and improve sustainability.
Dalkeith Library and Fairfield House will be disposed of or redeveloped as part of ongoing regeneration plans for Dalkeith town centre.
The cost of the refurbishment is largely offset by savings achieved through closing other council buildings and increasing the energy efficiency of Midlothian House. The building is currently closed, with staff relocated to other sites during the works. Staff areas within Midlothian House will remain unchanged.
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How to get involved
Paper copies of the survey were available in Dalkeith Library and in Fairfield House reception.
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Contact details