Volunteers needed to check the quality of our services

We need volunteers to check the quality of some of our services, to help us ‘do better than our previous best’.

Supported by an experienced council officer, you will:

  • read documents on services or processes
  • talk to staff
  • possibly talk people who use the services.

You will not be paid, but will get out of pocket expenses such as bus fares.

Some week day availability would be required, although some reading could be done at home.

At the end of the ‘check-up’, you will feed back about what the service is doing well and how we can improve. 

You will need to sign a confidentiality form.

Helpful skills

While the following skills will be helpful, they are not essential as we will provide training and support: 

  • an ability to take in lots of new information, both written and verbal
  • critically analyse information
  • being good with numbers
  • an ability to understand and keep information confidential
  • having a pleasant manner when talking with others
  • being creative.

We don’t expect you to have all of these skills, as you will be working within a team of four or five volunteers. Different people will come with different experiences and skills.

Our first resident-led assessment

Our first assessment will focus on:

  • the pupil enrolment process including P1 and S1 registration
  • out of catchment placements
  • pupils changing schools or moving into Midlothian.

Some aspects of the process are set by legislation. However we feel there is still room to review and improve it from a resident’s perspective.

You do not need to have enrolled a child at a Midlothian school to apply.

We will arrange the dates and times to suit those who apply. We estimate you would spend up to six days over two months (April to June 2020). Some of this would be day time.

You will feedback to managers, elected members and relevant staff directly. We will publish the final report on our website.

Apply

Get involved

After our pilot with pupil placement, we hope to continue into other areas. If you would like to be involved in the future:

More information

West Lothian Council is the leading Scottish local authority in this field, and has been doing this type of inspection since 2011. 

Our volunteering policy

Find out more about volunteering with the council from our new policy: