Renew or replace your card
If you are over 60, a new card will be sent to you shortly before the expiry date of your current card.
If you receive your card because of a disability, you will receive a renewal letter at the start of the final month of your pass.
Renew a card
Replace a card
We can replace your card at your local library.
Change of address?
Bring proof of your new address to a library and we will change your details. This makes sure you will get any renewal letters.
Problems with your card
Please contact us if the electronic ticket machine did not recognise your card. It may have expired or be damaged.
The driver should offer you a '7 day replacement ticket' in exchange for your card, which the driver will keep. The 7 day pass will give you time to go to a library to order a replacement card.