Advice for tenants

We are now able to carry out routine repairs. However, there is a backlog of repairs because of the coronavirus restrictions so we thank you for your patience.

Contact us about a repair

If you have a housing problem please report it:

• Call us on 0131 663 7211
• Email contactcentre@midlothian.gov.uk

We regret that we are unable to deal with non-urgent repair requests until further notice.

Paying your rent

If you are worried about being able to pay your rent, please get in touch. We can provide advice on managing your rent payments and on the benefits you may be entitled to.

No council tenant is at risk of losing their home during the current emergency.

Payments can be made by:

• Direct debit – call 0131 271 3201
• Debit/Credit Card – online or by telephone 0131 660 1845
• Payment Card – any Post Office, Paypoint or Payzone outlet.

Our rent payments advice team

• Call us on 0131 271 3499
• Email: arrears@midlothian.gov.uk

Thank you

Thank you for your patience and co-operation.