Advice for tenants
Although we are working hard to continue providing essential services to those who need them most, our housing services are inevitably feeling the impact of the Coronavirus outbreak.
This means that we are currently only able to carry out emergency repairs.
Contact us about a repair
If you have a housing problem which puts the health, safety or security of you or others at immediate risk, you should report it immediately:
- Call us on 0131 663 7211
- Email [email protected]
We regret that we are unable to deal with non-urgent repair requests until further notice.
Paying your rent
If you are worried about being able to pay your rent during the current emergency, please get in touch. We can provide advice on managing your rent payments and on the benefits you may be entitled to.
No council tenant is at risk of losing their home during the current emergency.
Please note Buccleuch House is now closed to the public until further notice.
Payments can be made by:
- Direct debit – call 0131 271 3201
- Debit/Credit Card – online or by telephone 0131 660 1845
- Payment Card – any Post Office, Paypoint or Payzone outlet.
Our rent payments advice team
- Call us on 0131 271 3499
- Email: [email protected]
Thank you for your patience and co-operation during this difficult time.