Voluntary and paid vacancies

 Role Title 

Ward Helper

Purpose of the role 

To support patient care and smooth running of wards

Where 

All hospital sites as demand required

When 

As required - evening and weekends possible

Tasks to be undertaken 

Tasks include; 

• Support the distribution of food and drinks to patients including giving out meals and drinks, refilling water jugs, checking and recording fridge temperatures 
• Assist and prompt patients to eat their meals as directed by Ward Staff (if volunteer has participated in training) 
• Support the cleaning up of dishes and cups following mealtimes 
• Help patients to complete menu cards 
• Visit with patients to help them stay mentally active and manage any anxieties caused by hospital stay 
• Support virtual visiting for patients and families on hospital provided technology 
• Cleaning the virtual visiting equipment between use and ensuring it is charged 
• Accompany patients to other areas of the hospital as required 
• Answering telephones and door on ward and fielding enquiries, taking messages and completing routine paperwork 
• Stocking up supplies 
• Minor errands for staff 

Tasks not to be undertaken 

The manual handling of patients, toileting and personal care. 

Skills, Attitudes and Experience needed 

• Strong verbal communication skills 
• Non-judgemental and sensitive approach 
• Positive attitude 
• Able to follow instructions 

Please note training will be given on all aspects of the role 

Support /Supervision 

Support will be provided by the Ward Staff and from the VSM Team. 

Expenses 

Agreed out of pocket expenses, which are incurred when carrying out this volunteer role will be reimbursed in line with the NHS Lothian volunteer expenses policy and signed off by the VSM. 

How to apply 

 Contact volunteer.enquiries@nhslothian.scot.nhs.uk for more information.