Online requests and enquiries
A-Z of services
You may be able to find details of the service you need through our A-Z of services.
Important: don't email personal or sensitive information. We will contact you if we need more details.
Request a service or report an issue using Twitter @midhelp
Important: don't tweet personal or sensitive information. We will contact you if we need more details.
Refer to the list of offices for our postal addresses:
British Sign Language (BSL) users
Contact us through an online sign language interpreter:
During office hours
|Feedback - comments, compliments or complaints||0131 561 5444|
|Bins and recycling||0131 561 5284|
|Revenues and benefits||0131 271 3201|
|Repairs||0131 663 7211|
|Adult social work||0131 271 3900|
|Children and families||0131 271 3413|
|Homelessness||0808 196 2292|
|Registration office||0131 271 3281|
|Main switchboard and other services||0131 270 7500|
Out of office hours
|Emergency housing repairs||0131 663 7211|
|Emergency social work service||0800 731 6969|
|Emergency homelessness||0131 201 0450|
Download our Customer Service Charter (PDF)
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