Brown bin service 2024: request a refund

Important: only request a refund if you paid for the service online in the last 14 days.

Terms and conditions (opens in new browser tab).

Cancel and claim a refund for the garden waste collection service.

You will be asked for:

  • Collection address
  • Name and address registered to debit or credit card used for payment
  • Payment receipt number - if you have it
  • Amount paid and how much to be refunded
  • Contact number and email address

If your sticker has already been dispatched, you will need to return it for a refund. Please return it to:

Waste Services
Stobhill Depot
EH22 4NU