Fair contract terms

Make sure your terms are fair

You may not mean to but your contract terms may be unfair.

Unfair contract terms

• Not being responsible for what the salesman says if it's not written down
• Full payment required before work is completed
• Full payment even if consumer unhappy with the completed work
• No refunds for failing to honour contract
• Requiring larger deposits than necessary
• Not being responsible for acts of negligence
• Requiring consumers to accept different goods and services
• Setting conditions for a complaint to be accepted

A little tweaking can make these terms fair.

Fair contract terms

• Full payment will be required on satisfactory completion
• We will source near equivalent goods and seek your agreement to supply them
• If you do have a complaint we want to hear about it immediately

If your terms are regarded as unfair they will have no effect under the Consumer Rights Act 2015.