Report a missed bin collection


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Before you begin

Brown bin collections

As per the Terms and Conditions of this service:

  • We will only empty a brown bin that displays a valid sticker. We will not return to empty bins missed for this reason. 
  • You must report we have missed your brown bin by 5pm on the weekday (Monday to Friday) following your scheduled collection. We cannot return if a report is made after this time. 
  • If we have tagged your bin to tell you it is overweight, you must remove the excess items. Please then present your bin on your next scheduled collection day.