Thistle Assistance card or app

Thistle Assistance logoThistle Assistance is there to help you feel safer and more comfortable on public transport. You may like more time to get to your seat. You may prefer your driver to speak more slowly and clearly.

It’s very easy to use. You don't need a photo to validate the card. Pick up your free card and use it straight away.

The card or app lets transport staff know in an easy and subtle way what extra help you would like.

Where you can use it

The card and app are recognised by most public transport operators across Scotland, from buses and trains to planes and ferries.

Simply show your personalised card or app to staff, and they will understand what extra help you need.

There is a new logo (shown above) introduced in January 2020, but older style cards are still accepted.


The card and app are free to use for anyone who needs them. Use the card for every journey or purpose, or use it every day: it is adaptable and reusable.

The card and app symbols and instructions encompass a range of disabilities and impairments. They are equally useful during pregnancy, or if you have temporary mobility issues, when some extra thought and care are appreciated.

Where to find a card or app

Get the mobile phone app

You can get free printed Thistle Assistance cards from:

  • Midlothian Community Hospital, Bonnyrigg
  • Midlothian Council offices – Fairfield and Midlothian House, both in Dalkeith
  • Midlothian Voluntary Action, 4-6 White Hart St, Dalkeith
  • Pathhead and Penicuik Health Centres
  • Rosewell Development Trust, Carnethie Street, Rosewell
  • Sheriffhall Park and Ride terminal
  • Libraries at:
    • Dalkeith
    • Danderhall
    • Gorebridge
    • Lasswade
    • Loanhead
    • Newbattle
    • Newtongrange
    • Penicuik
    • Roslin

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