Positive care inspection report for Highbank

Highbank Intermediate Care facility in Dalkeith has been rated as ‘good’ for its care and support during the pandemic and for its support of people’s wellbeing.

Care Inspectorate rating

At the Cabinet meeting on Tuesday, Midlothian councillors heard the Care Inspectorate, the national body with responsibility for care standards, made the unannounced visit to Highbank in summer 2021.

Effective cleaning schedules

Inspectors found the Midlothian Health and Social Care Partnership run facility was clean. Effective cleaning schedules were in place and staff followed best practice to ensure shared equipment was cleaned in-between use to reduce the risk of infection.

Good supply of PPE

There was a good supply of Personal Protective Equipment(PPE)  and staffing levels were well maintained. 

Staff test regularly for coronavirus

Regular routine coronavirus testing for staff took place to promote people's safety.

Good infection control

Overall, the infection prevention and control measures were of a good standard to keep people safe, the report concluded.

Focus on wellbeing

Inspectors also found a good level of care for people’s wellbeing. For example, there were a range of activities organised including a day out shopping with staff members.

High praise

One person who was interviewed commented: “Couldn't fault the place - I give it 100%".

Short term placements

Highbank provides intermediate care for a maximum of 40 people over the age of 60. Placements are usually short term with the aim of helping people avoid going into hospital unnecessarily, to remain independent or to not have to go into a care home until required.

Recommendations being implemented

Recommendations included following guidance to make sure people could make the most of spending time with friends and loved ones. 
Highbank has responded to the inspection with a revised plan, with clear timescales and actions for delivering it.

Read the report

19 Oct 2021