Building Standards performance
An enhanced system for delivering the Building Standards services is in place throughout Scotland.
As part of this national 'Performance Framework' system, each verifier provides information about their Key Performance Outcomes (KPOs) in relation to the minimum standards of service that all local authority verifiers should meet.
The performance of Midlothian Building Standards is:
KPO1 - Minimise time taken to issue a first report or to issue a building warrant or amendment to building warrant
- Average time to grant a building warrant (PDF)
- First response to building warrant applications (PDF)
- Building warrant issued following receipt of satisfactory information (PDF)
KPO2 - Increase quality of compliance assessment during the construction processes
Details of verifiers' performance throughout Scotland are reported on the Building Standards Division website.
We measure our performance against these local targets:
- Responding to telephone calls
Target: Answer within 5 rings or provide an answer phone.
- Responding to general letters and emails to general mailbox
Target: Respond within 10 working days 95% of time.
- Meeting with personal callers
Target: A surveyor available within 10 minutes 95% of time.
We also survey our customers to assess satisfaction levels and to get feedback on our services.
Information on service
Download an overview of our services and our performance in relation to our targets:
The Performance Framework is a management tool we use to monitor, review and develop strategies for the service.