LABSS Customer Focus Award winners 2019

The Midlothian Council Building Standards team has received the LABSS Customer Focus Award for 2019.

The award is presented to the Building Standards team that showed it is:

  • Focused on the needs of the customer (by achieving 91% to 92% customer satisfaction rating)
  • Prepared to change the way they do things (by making improvements based on customer needs)
  • Committed to achieving high standards of customer service (as shown by 26 Compliance Pluses awarded by Customer Service Excellence for exceeding standards).

LABSS award 2019

David Ralston receiving the award on behalf of Midlothian Council from Dr Paul Stollard.

Availability of our structural engineer

Our structural engineer visits our office on a regular basis, and can be contacted via the case surveyor. The next scheduled date for our structural engineer to be in the office is:

  • Wednesday 22 January 2020
  • Wednesday 5 February 2020
  • Wednesday 19 February 2020

Please note that these dates may be subject to change at short notice.

Gorebridge gas protection measures

Following earlier incidents of mine gas migration into residential properties, to secure the health and safety of potential building occupiers in the Gorebridge area, Midlothian Council has implemented a Gorebridge Gas Protection Measures policy. The policy is implemented by the Building Standards Section, in parallel with all building warrant applications for works within the Gorebridge geographical defined area.

Customer Service Excellence (CSE)

As part of our Customer Service Excellence award, our annual audit took place on the 12 and 13 August 2019. We are very pleased to report that we retained our CSE accreditation. We were re-awarded the 26 compliance pluses we gained over previous years, and gained an extra 1 compliance plus, for sustaining very high customer satisfaction levels.

We would like to thank all our customers for their support and feedback over the past year, and in particular those who assisted with the audit. Of note, customer experiences will continue to be the major focus of our next audit in autumn 2020.

Construction Compliance & Notification Plans (CCNPs)

When you receive your building warrant pack, please read the CCNP.

You should notify us at each key construction stage listed on the CCNP, so that we can arrange an inspection. It is important that the CCNP is given to the person in charge of delivering the work on site.

If you are an agent involved only in obtaining the building warrant, please ensure that the building warrant pack is passed and explained to your client.

Changes to Building Standards fees and procedures

The Scottish Government has announced changes to Building Standards fees and procedures which came into force from 01 July 2017.

In particular, a new building warrant fee scale was introduced from this date.

The discounts available for submitting Certificates of Design (for structures and/or energy) and/or Certificates of Construction (for electrical and/or plumbing/heating/drainage) have also been revised.

eBuilding Standards goes live

The eBuilding Standards portal is live from 24 August 2016.

Following the success of the ePlanning system, the Scottish Government has worked with Scottish local authorities to develop a similar system of lodging building warrant applications electronically.

Once an electronic building warrant has been granted, homeowners, tenants or building owners can complete and send electronic documents to us.

Update to our website

We have updated the look and content of our website to make sure it works better on all types of devices.

Please contact us if you have comments or suggestions for further improvements.

2017 Technical Handbooks

The most up to date technical guidance, as presented in the 2017 Technical Handbooks (which came into force from 01 July 2017), is available for download from the Building Standards section of the Scottish Government website.


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