Complaints

Midlothian Council is committed to providing high-quality customer services.

We value complaints and use them to help improve our services. If something goes wrong, or you are dissatisfied with our services, please tell us and we will do our best to put things right.

Complaints usually fall into one of two categories:

1. General complaints

We see a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

Full details of our general complaints process are in Complaints, compliments and comments.

2. Technical complaints about Building Standards

We always seek to interpret the Building Regulations and associated legislation fairly and consistently. If you disagree with our interpretation, please follow the Dispute resolution guide.