Contact our housing teams

How we can help

We’re here to help!  Our Housing teams are your main point of contact for questions or issues related to your tenancy. 

Repairs

• Emergency repairs
• Gas safety checks
• Some ongoing repairs

Contact - Council housing repairs

Rent

• Direct Debits
• Arrears
• Housing Benefit

Contact - Council housing rent and payments

Estates  

• Neighbour Complaints
• Tenancy anti-social behaviour concerns
• Abandonments
• Tenancy advice and guidance
• Help accessing other services

Contact – housingofficers@midlothian.gov.uk

Tenancy management 

• Sign up to tenancy
• New tenant visits
• Assignations
• Successions
• Mutual Exchanges
• Sole to Joint / Joint to sole and similar tenancy requests
• Change of circumstances
• Permission requests

Email – Allocations.Lettings@midlothian.gov.uk

Phone – 0131 271 3394

Tenant Participation

• Tenant's Panel
• Estate Walkabouts
• Garden Competition

Contact - Council Housing tenant participation

After you contact us

If you contact our Estates or Tenancy management teams you will be contacted within 24 hours and given a named housing officer who will manage your case. 

Office Hours

(Estates and Tenancy management)

• Monday, Tuesday and Thursday 9:00 – 17:00
• Wednesday 10:00 – 17:00 
• Friday 9:00 – 15:30