Contact our housing teams

How we can help

We’re here to help!  Our Housing teams are your main point of contact for questions or issues related to your tenancy. 

Repairs

  • Emergency repairs
  • Gas safety checks
  • Some ongoing repairs

Contact - Council housing repairs

Rent

  • Direct Debits
  • Arrears
  • Housing Benefit

Contact - Council housing rent and payments

Estates  

  • Neighbour Complaints
  • Tenancy anti-social behaviour concerns
  • Abandonments
  • Tenancy advice and guidance
  • Help accessing other services

Contact – Housing.Officers@midlothian.gov.uk

Tenancy management 

  • Sign up to tenancy
  • New tenant visits
  • Assignations
  • Successions
  • Mutual Exchanges
  • Sole to Joint / Joint to sole and similar tenancy requests
  • Change of circumstances
  • Permission requests

Email – Allocations.Lettings@midlothian.gov.uk

Phone – 0131 271 3394

Tenant Participation

  • Tenant's Panel
  • Estate Walkabouts
  • Garden Competition

Contact - Council Housing tenant participation

After you contact us

If you contact our Estates or Tenancy management teams you will be contacted within 24 hours and given a named housing officer who will manage your case. 

Office Hours

(Estates and Tenancy management)

  • Monday, Tuesday and Thursday 9:00 – 17:00
  • Wednesday 10:00 – 17:00 
  • Friday 9:00 – 15:30