Contact our housing teams
How we can help
We’re here to help! Our Housing teams are your main point of contact for questions or issues related to your tenancy.
Repairs
- Emergency repairs
- Gas safety checks
- Some ongoing repairs
Contact - Council housing repairs
Rent
- Direct Debits
- Arrears
- Housing Benefit
Contact - Council housing rent and payments
Estates
- Neighbour Complaints
- Tenancy anti-social behaviour concerns
- Abandonments
- Tenancy advice and guidance
- Help accessing other services
Contact – Housing.Officers@midlothian.gov.uk
Tenancy management
- Sign up to tenancy
- New tenant visits
- Assignations
- Successions
- Mutual Exchanges
- Sole to Joint / Joint to sole and similar tenancy requests
- Change of circumstances
- Permission requests
Email – Allocations.Lettings@midlothian.gov.uk
Phone – 0131 271 3394
Tenant Participation
- Tenant's Panel
- Estate Walkabouts
- Garden Competition
Contact - Council Housing tenant participation
After you contact us
If you contact our Estates or Tenancy management teams you will be contacted within 24 hours and given a named housing officer who will manage your case.
Office Hours
(Estates and Tenancy management)
- Monday, Tuesday and Thursday 9:00 – 17:00
- Wednesday 10:00 – 17:00
- Friday 9:00 – 15:30
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