Refund for instrumental music instruction payments

Given the uncertainty caused by the ongoing Coronavirus outbreak, the council has decided to refund all instrumental music instruction payments already made for Block 3 (Easter – June 2020.) This will include direct debits made on 1 April 2020.

Further direct debits cancelled

All further direct debits, due in May and June, will now be cancelled.  Parents/carers  who consider that they may be due a further refund for lessons missed earlier in the school year will have their claims addressed under our regular procedure during June 2020. These claims should be submitted directly to Jake Herriot, Education Support Officer, Expressive Arts by e-mailing [email protected] after 31 May 2020.

January to March

Please note that direct debits related to payments for the January to March period will still be collected, but will take account of the cancellation of lessons between Easter and June.

Financial hardship

If any families are finding finance tight during this period, please contact us and we will attempt to prioritise your refund.

Online support

At the moment, our instrumental instructors are busy setting up mechanisms via GLOW and Google Classroom to continue to offer support to your child/children.  This may take some time to put fully into effect as staff are familiarising themselves with these systems at home, without the regularly available training inputs. 

Home Wifi

Also, due to varying strengths of home Wifi etc., it is possible that some pupils may receive poorer access, and similarly some instructors may struggle to contact all of their pupils.  There will be no charge for this additional service during Block 3.

Thank you for your patience.

8 Apr 2020