Residential care service rated 'very good'

Inspectors found the quality of the service’s care and support, environment, staffing and management and leadership to all be ‘very good’.

The service, which has three small residential homes in Penicuik, Dalkeith and Gorebridge, is “passionate about providing good quality care to young people”, the report concludes.

Councillor Catherine Johnstone, the cabinet member for children’s services, said: “We’re absolutely delighted that the work of our residential care service staff is being recognised.

“The report also found that the manager of the service has a very good overview of the running of the homes and has a hands-on approach providing appropriate role modelling for staff.

“Well done to everyone involved.”

During the unannounced inspection, inspectors looked at, among other documents, care plans, policies and procedures.

Inspectors spoke to four young people during the inspection and met two more. Before the inspection, eight questionnaires were also given to the young people who use the service. Five were completed.

In the questionnaires, three young people strongly agreed and two agreed with the statement ‘overall, I am happy with the quality of care I get here’.

The inspectors found there was a good range of methods to involve the young people in assessing and improving the service. For example, the council has a Midlothian Champions Group of young people in care who discuss how the service can best meet the needs of care experienced young people.  Most of the young people asked said they were confident that their views would be respected and they felt included in the day-to-day running of the home.

Inspectors found the houses were equipped and decorated to a high standard. All of the staff tried to create a homely environment.

Staff members were motivated and enthusiastic about their work. They told the inspectors they felt they worked well as a team and were supported by their managers. They were respectful and caring towards each other and provided very good role models for young people.

Councillor Johnstone added: “It can be a hugely stressful time for a child or young person to go and live in a residential care home. We are committed to making sure that their experience is a positive one and that they feel safe and cared for.”

9 Feb 2016