Best performing website


Midlothian Council’s website has retained the highest number of stars awarded by public sector industry IT professionals

An accolade

The Society of IT Practitioners (SOCITM) rated the council website as among the best performing in the United Kingdom. Midlothian’s was one of only 40 of 414 local authority websites to achieve the accolade.

Rated on how easy to use

SOCITM awards the rating based on, among other criteria, four ‘customer journeys’ by professional reviewers. This year, Midlothian was reviewed on:

  • finding out about roadworks
  • finding childcare
  • signing up for e-resources and
  • finding out about how to put your rubbish out for collection


For two of these tasks, finding childcare and signing up for e-resources, the council was commended for good practice.

High quality navigation

Four star sites also passed accessibility tests for people with disabilities and were rated highly for the quality of their navigation.

One of five councils in Scotland

The total score of 15 stars across the four categories out of a possible 16 stars is among the best in Scotland. Only four other Scottish local authorities were awarded an overall score of four stars for all aspects of their website.

Retained top rating

Midlothian Council leader, Councillor Derek Milligan, said: “It’s great news the council has retained its top rating.

“Well done to all of our content editors, our website team and Digital Services for making sure the website is easy to use, responsive, customer-focussed and up-to-date.

Do more online

“Work is ongoing to make sure customers can access even more services online.”

2 Jul 2018