Council moves to critical service delivery only

The council has now moved to critical service delivery only and will now focus on our core statutory duties.

Focusing our efforts

To enable this, we are no longer replying to enquiries or complaints about our services within the usual timescales. We will instead focus our efforts to prioritise our statutory services, caring for the vulnerable, cooperating with our Resilience Partners and supporting economic recovery.

Only contact the council if necessary

Dr Grace Vickers, the Chief Executive, said: “We are now responding to a public health emergency, and our dedicated staff will make every effort to ensure that critical services are delivered to those who need our help. We are appealing for residents to only contact the council only if necessary to allow staff to concentrate on critical services.

Staff working round the clock on childcare arrangements for key workers

“We are working round the clock to finalise arrangements for key workers who have requested childcare at one of our hubs, please be patient and we will be in touch with you directly. Please note that updated Scottish Government advice received yesterday afternoon says ‘We have told local authorities that, if one parent is a key worker and the other is not, the non-key worker should normally be expected to provide childcare. If it is at all possible for children to be at home, then they should be’.

“We are adhering to UK Social Distancing Guidelines which makes clear that the fewer children making the journey to school, and the fewer children in schools, the lower the risk that the virus can spread and infect vulnerable individuals in wider society. Our hubs are, therefore, being asked to continue to provide care for a limited number of children – children who are vulnerable and children whose parents are critical to the Covid-19 response and cannot be safely cared for at home.”

21 Mar 2020