Transforming how we work

In-cab technology

 

 

New in cab technology is helping crews work more efficiently and improving waste and recycling collection services for residents. 

In real time 

Accessed via iPads on bin lorry dashboards, the technology allows crews to log and relay issues with bins on route in real time. 

Issues logged immediately

Updates on bins not out for collection, damaged bins and problems accessing assisted collections are shared with the council’s contact centre immediately.  

Alerts issued 

The new technology also provides collection crews with information on specific elements of the council’s collection service by providing alerts when new assisted collections are added to the route as well as information on garden waste subscriptions. 

Efficient service 

Driver Team Leader Mark Waugh explains: “It takes away time-consuming paperwork and creates a much more efficient service. 

Missed bins

“So, when someone phones up the council and says their bin has been missed, the team has all the information they need about any issues with that address and we can respond to their query much more quickly. 

Helping customers 

“It might be, for example, we have time to go back and pick the bin up or that the call handler knows from the log that actually the bin was not emptied because it was contaminated, and they can explain that to the customer.” 

Tackling climate change

The introduction of in-cab technology is part of the council’s commitment to tackling climate change as well as to improve, modernise and streamline its services using digital solutions.

Quicker response times

Delivered as part of the council’s Transformation Blueprint under Theme 2: 21st Century Workforce, this new way of working means that residents and local businesses will see improvements in the service they receive, with problems being reported quickly.  This, in turn, will lead to quicker response times as well as a reduction in carbon emissions resulting from the additional mileage travelled to deal with reports of missed bins. 

Real time solutions

Mark says: “If a road is closed or we need to go back for a missed bin, the system can be updated immediately.” 

Useful data

Meanwhile tracking software on the vehicle will also eventually provide helpful information to make the service more efficient while the analytics from the in-cab technology will also be used to optimise routes. 

In the picture

Driver Bryan Turton is pictured with loader Lewis McKinnon and Mark Waugh.