Doorstep pickup of faulty hearing aids

Midlothian residents are being encouraged to take advantage of a new volunteer service offering free doorstep pickups of faulty NHS hearing aids.

Volunteers will uplift

Due to the pandemic, the audiology department has been unable to offer repair clinics, and local volunteer clinics have also been temporarily halted. Recognising this as a major issue for our hard of hearing residents, the Midlothian Health and Social Care Partnership has arranged for volunteers to uplift faulty NHS aids from residents’ homes, for repair.

Book by email or telephone

The service is very straightforward.  Residents can book in their faulty aids by telephone or email, for collection, repair and return the next week.

Sealed package

Faulty hearing aids should be put in a sealed package with a name, address and details of what is wrong, ready for pickup.

Collected on Tuesdays

A volunteer will then collect the package from the doorstep on a Tuesday morning between 10am-12pm and return the hearing aids in working order, through the letter box on Wednesday morning.

Contactless and safe

All collections and drop-offs will be contactless, and volunteers will guide residents through the process to ensure it’s safe and socially distanced.

Very important service

Jayne Lewis, the Planning Officer for Physical and Sensory Disability said: “We really hope lots of people take up this new service.  With less face-to-face contact being possible just now, it’s never been more important to be able to hear well. The television, radio and telephone can be lifelines for residents who may be feeling particularly isolated at the moment. People need to be able to hear well in order to use these.

Try our best to help

“I would encourage anyone struggling with a faulty hearing aid not to suffer in silence – give us a call and we’ll try out best to help.”

How to book

To request this service, call 0131 270 7500 or email [email protected] to leave your name and address. Requests should be made by Friday at 3.30pm on any week, for collection the following Tuesday morning. The service is free of charge.

19 Oct 2020