Contact us

By post

Please refer to the list of offices for our postal addresses:

A-Z of services

You may be able to find details of the service you need through our A-Z of services.

Online requests and enquiries

Email *

Contact us by email: [email protected]

Twitter *

Request a service or report an issue using Twitter @midhelp

* Important: don't email or tweet personal or sensitive information. We will contact you if we need more details.

British Sign Language (BSL) users

Contact us through an online sign language interpreter:

Contact Scotland - BSL


During office hours

Service phone numbers, office hours
Service Phone
Bins and recycling 0131 561 5284
Revenues and benefits 0131 271 3201
Repairs 0131 663 7211
Adult social work 0131 271 3900
Children and families 0131 271 3413
Homelessness 0131 271 3397
Registration office 0131 271 3281
Main switchboard and other services 0131 270 7500

Out of office hours

Service phone numbers, out of hours
Service Phone
Emergency housing repairs 0131 663 7211
Emergency social work service 0800 731 6969
Emergency homelessness 0131 663 7211

Download our Customer Service Charter (PDF)