Contact us


You can use our online reporting, application, and payment forms to contact us online:

To make a suggestion, give a compliment or make a complaint, please use our online feedback form:

By email

To make an enquiry, please use our Enquiries email address. Please do not send us personal or sensitive information, we will contact you if we need more details.

For other queries, please use the A-Z of Services to find details of the service you need.

By phone

In the event of an emergency out of normal office hours, please contact the appropriate service:

During office hours, our Contact Centre takes calls for many of our services:

  • Complaints and feedback: 0131 561 5444
  • Garden Assistance Programme: 0131 561 5285
  • Insurance: 0131 270 5619
  • Out of hours (Emergency repairs): 0131 663 7211
  • Recycling: 0131 561 5284
  • Repairs: 0131 663 7211
  • Revenues and benefits: 0131 271 3201
  • Social Work: 0131 271 3900
  • Waste services, bulk uplifts: 0131 561 5284

To call a service directly you can find the relevant phone number using our A-Z of Services, or phone our switchboard: