Contact us
We care about our customers and will endeavour to get things right first time. We have standards which set the expectation of the level of service you can expect to receive. We want to make your contact with us a positive experience. We will treat you with respect and expect to be treated the same way in return.
Download our Customer Service Charter (PDF)
Online requests and enquiries
A-Z of services
You may be able to find details of the service you need through our A-Z of services.
General enquiry
Feedback
Important: don't email personal or sensitive information. We will contact you if we need more details.
X (twitter.com)
Request a service or report an issue using x/MidHelp
Important: don't tweet personal or sensitive information. We will contact you if we need more details.
By post
Refer to the list of offices for our postal addresses:
British Sign Language (BSL) users
Contact us through an online sign language interpreter:
Phone
During office hours
| Service | Phone |
|---|---|
| Feedback - comments, compliments or complaints | 0131 561 5444 |
| Bins and recycling | 0131 561 5284 |
| Revenues and benefits | 0131 271 3201 |
| Repairs | 0131 663 7211 |
| Adult social work | 0131 271 3900 |
| Children and families | 0131 271 3413 |
| Homelessness | 0808 196 2292 |
| Registration office | 0131 271 3281 |
Out of office hours
| Service | Phone |
|---|---|
| Emergency housing repairs | 0131 663 7211 |
| Emergency social work service | 0800 731 6969 |
| Emergency homelessness | 0131 201 0450 |
| Other emergency services | Emergency numbers |