Social media

How we deal with your comments

  • We monitor our main social media accounts, currently Facebook and Twitter, during working hours.
  • Our responses to replies, comments and direct messages depend on the individual service.
  • Even if we do not reply, we are listening and will act on or pass on your comments as appropriate.
  • You should not rely on a social media platform itself to raise concerns. ln most cases, it will be better to contact the service directly by telephone or via the contact us page on the website
  • Our social media platforms are not intended to be used by the media or politicians to contact us. You should contact our communications and marketing team directly.