Missing or damaged bin

Please let us know if your bin is damaged or goes missing. We aim to repair or replace broken or missing bins within 10 working days.

Report a missing or damaged bin

Also use this form to report damage to your glass box or food waste caddy.

If you have already requested a new or replacement bin, there is no need to do so again. Duplicate requests take time to remove from the delivery schedule, slowing down bin deliveries for everyone.