Putting your waste/recycling out for collection
So we can empty your bin, we need you to:
...ensure all waste fits in your bin and the lid closes fully.
This stops rubbish falling out, and means we can lift the bin onto the lorry safely. If the lid can't close fully with gentle hand pressure, it's overfilled. Don't secure a bungee cord or other attachment to any part of your bin.
...put your bin where your property meets the pavement, footpath or road - or in your designated collection area.
This would normally be at the kerbside, or hard-standing area close to the boundary of your property. Bins should be clearly visible with no obstruction or hazard to pedestrians or road users. Ideally place bin handles facing the road. Park your own vehicle so you're not blocking access for our collection vehicles. If you are unsure where to put your bin/container for collection, please ask.
...put your bin out by 6:30am on the day of your collection.
Then take it back to where you store it as soon as you can after it's emptied. Please aim to do this by the end of the collection day. Find your collection day.
...only put the correct materials in each bin.
This ensures the recycling we collect is good quality and reduces our disposal costs. What to put in each type of bin:
...keep your bin clean.
And report any loss or damage so we can repair or replace it.
...not put extra waste on or around your bin.
We need safe, easy access to your bin. Manual handling of waste has risks such as needle stick injuries. We won't collect additional waste or move material so we can access or move your bin.
...not compact the waste in your bin.
Compacted waste may not come out of the bin when it's tipped. If this happens, you must loosen it before your next collection.
...not overload your bin.
An overweight bin is one that can't be safely moved by one person, or safely lifted by the mechanism on the lorry. Remove heavy items or material to let us empty it at the next collection. Don't overfill your glass box. If you need to, you can request an extra one.
Assisted collection
Contact us if you need help putting out your bins.
If you are registered for an assisted collection you must:
... make bins / containers easily accessible to our staff on your collection day.
Bins should be left a maximum of 10 metres from your gate / boundary of your property and not stored behind locked gates or blocked by parked cars.
... make sure there is a clear path between your collection point and our collection vehicle.
This path must be hard standing and free of weeds or other vegetation. We will not collect bins where a dog is free in the garden. Where possible, clear and grit the path in wintry weather.
Missed bins
If you have followed the instructions above and we have not emptied your bin, let us know.