My bin hasn't been collected

Your bin might not have been emptied if:

  • it was not out for collection by 7.00am
  • it was not in your designated collection point
  • access to your bin was blocked by roadworks or poorly parked cars
  • the bin lid was open
  • it is broken or damaged
  • it had the wrong things in it
  • it was too too heavy to be safely moved by our collection crews

Report a missed collection

Tell us your bin is broken

As traffic issues or vehicle breakdowns may affect the time your bin is emptied, please do not report a missed collection until after 3pm.

We don't collect bags left beside bins.