My bin hasn't been collected
Brown bins
- Stickers for the 2023 collection season are aqua in colour.
- We will only empty your bin if it displays a valid collection sticker.
- Request a replacement sticker.
If your bin is not emptied as scheduled:
- Leave it out. We will get to it as soon as it's safe for us to do so.
- Avoid contacting us to report a missed collection. We are aware of the streets where we have not been able to access bins.
- Check our service updates page
Your bin might not have been emptied if:
- it did not display a valid collection sticker (brown bin only)
- it was not out for collection by 6:30am
- it was not in your designated collection point
- access to your bin was blocked by roadworks or poorly parked cars
- the bin lid was open
- it is broken or damaged
- it had the wrong things in it
- it was too heavy to be safely moved by our collection crews
As traffic issues or vehicle breakdowns may affect the time your bin is emptied, please do not report a missed collection until after 3pm.
Check our service updates page
We don't collect bags left beside bins.
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