My bin hasn't been collected

Brown bins

  • Stickers for the 2023 collection season are aqua in colour.
  • We will only empty your bin if it displays a valid collection sticker.
  • Request a replacement sticker.

If your bin is not emptied as scheduled:

  • Leave it out. We will get to it as soon as it's safe for us to do so.
  • Avoid contacting us to report a missed collection. We are aware of the streets where we have not been able to access bins.
  • Check our service updates page

Your bin might not have been emptied if:

  • it did not display a valid collection sticker (brown bin only)
  • it was not out for collection by 6:30am
  • it was not in your designated collection point
  • access to your bin was blocked by roadworks or poorly parked cars
  • the bin lid was open
  • it is broken or damaged
  • it had the wrong things in it
  • it was too heavy to be safely moved by our collection crews

Report a missed collection

Tell us your bin is broken

As traffic issues or vehicle breakdowns may affect the time your bin is emptied, please do not report a missed collection until after 3pm.

Check our service updates page

We don't collect bags left beside bins.

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