Bulky uplifts

Terms and conditions

You will not book a bulky uplift if you or anyone in your household:

  • Has tested positive for COVID-19 with the last 7 days
  • Has COVID-19 symptoms
  • Is self-isolating due to COVID-19

If your situation changes between making your appointment and your waste being uplifted, you must cancel your booking.

  • Payment must be made at the time of booking.
  • We may need to visit your property to give a bespoke quote.
  • Place your items at the kerbside by 6.30am on the date of collection. This is usually the place where your grey bin is put out for collection. 
  • Collection crews will only collect the items listed in your order.
  • All items must be easily accessible to our collection crews. We cannot collect items from between parked cars or from communal bin stores.
  • If you are registered with our 'assisted collection' service, leave your items as close as possible to your gate or driveway. We cannot enter a house to collect items.
  • If you are registered to receive an assisted collection and authorise us to collect items from your garden, we accept no liability for loss or damage to plants, landscaping or ornaments.
  • All household appliances must be empty, and doors taped shut.

Cancellations and changes

  • Cancellations can be made up to 12 noon on the day before your uplift is due.
  • We only accept cancellations by phone.
  • Refunds are conditional on the points above.
  • Once a booking is made, you cannot change the number / type of items without forfeiting your collection appointment.
  • Any changes to your booking will change your original collection date.

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